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# How to brand your chat widget with your agency name

# How to brand your chat widget with your agency name

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📝 *Put your agency's name on a connected company's chat widget so the footer reads "Powered by [Your Agency Name]."*

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## Table of contents

* [Overview](#2-overview)
* [Before you start](#2-before-you-start)
* [Turn on your agency branding](#2-turn-on-your-agency-branding)
* [What the widget will show](#2-what-the-widget-will-show)
* [Troubleshooting](#2-troubleshooting)

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## Overview

If you manage a client's account through an agency account, you can replace the default widget branding with your own agency name. Once it's set, the chat widget footer on the connected company's site will read **"Powered by [Your Agency Name]"** — for example, *"Powered by My Company."*

This is set from your **agency account**, not the individual company account.

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## Before you start

Branding depends on two things being in place first, in this order:

1. **You have an agency account.** This is the agency portal at [agency.leadtruffle.com](https://agency.leadtruffle.com/). You'll sign in here to manage companies and branding.
2. **The company is connected to your agency account.** Branding only applies to companies linked to your agency. To connect one:
* Already have a LeadTruffle account for the company? See [Add an existing LeadTruffle account to an Agency account](https://help.leadtruffle.co/en/article/add-an-existing-leadtruffle-account-to-an-agency-account-1m6787w/).
* Setting up a brand-new account for the client? See [Create a new LeadTruffle account from the Agency portal](https://help.leadtruffle.co/en/article/create-a-new-leadtruffle-account-from-the-agency-portal-r9ued2/).

|| Order matters. You can't brand a widget until the company actually shows up in your **Companies** list in the agency portal.

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## Turn on your agency branding

1. Log in to your **agency account** at [agency.leadtruffle.com](https://agency.leadtruffle.com/).
2. Go to **Settings**.
3. Find the **White Label Chat Widget** option and **toggle it on**. With this on, the widget shows your agency name as the branding.
![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/bravez8nlnivebu_qa5n1j.png)
4. Set your **Agency Name** to the brand you want shown — for example, `My Company`.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/bravemsmhbpn6lw_1dtuhtc.png)
5. Click **Save**.

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## What the widget will show

The connected company's chat widget footer will now read **"Powered by [Agency Name]."** So an Agency Name of *Ecotech PRO* produces **"Powered by My Company."**

| Want to change the displayed text later? Update the **Agency Name** field — the footer follows whatever you set there.

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## Troubleshooting

* **Branding isn't applying.** Confirm the company is connected to your agency account and appears in your **Companies** list before troubleshooting branding.
* **You can't find the toggle.** The **White Label Chat Widget** option lives at the **agency** level under Settings — not in the individual company account.
* **Changes aren't showing on the live widget.** Refresh the live site. A hard refresh or cache clear usually does it.

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Need help? Contact us at support@leadtruffle.com or message the team via the chat on this article or in-app.