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# How to forward calls on Google Android devices

# How to forward calls on Android

📝 *Learn how to set up call forwarding on your Android phone so you never miss a lead — even when you're unavailable to answer.*

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## Table of contents

* [Overview](#2-overview)
* [Access call forwarding settings](#2-access-call-forwarding-settings)
* [Turn on call forwarding](#2-turn-on-call-forwarding)
* [Turn off call forwarding](#2-turn-off-call-forwarding)

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## Overview

Call forwarding automatically redirects incoming calls to a different phone number when you can't answer. This is useful if you want calls to roll over to a team member, a second phone, or a voicemail service.

When call forwarding is active, a call forwarding icon will appear in your notification bar at the top of the screen.

| These steps are based on Samsung Galaxy devices running Android 15. The exact menu names may vary slightly depending on your phone model and Android version, but the overall flow is the same.

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## Access call forwarding settings

1. Open the **Phone** app from your home screen.
2. Tap the **three-dot menu icon** in the top right corner, then tap **Settings**.
![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/bravecxiuzfve33_4oof5n.png)
3. Scroll down and tap **Supplementary services**.
![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/bravexvk82sbczf_dcbyka.png)
4. Tap **Call forwarding**.

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## Turn on call forwarding

1. From the Call forwarding screen, tap **Always forward**.
2. Enter the phone number you want calls forwarded to.
3. Tap **Turn on**.

Your calls will now be redirected to that number automatically.

| To update the forwarding number while call forwarding is already active, go back to the **Always forward** screen, edit the phone number, and tap **Update**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/braveh4zvvsxdtx_7kayv8.png)

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## Turn off call forwarding

1. From the Call forwarding screen, tap **Always forward**.
2. Tap **Turn off**.

Call forwarding is now disabled and calls will ring your phone as normal.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/braveydjn8j1elk_1wf8x99.png)

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