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# How to Set Up AI Voice in LeadTruffle

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## Introduction

AI Voice in LeadTruffle lets you handle incoming calls using an AI-powered assistant that can screen, qualify, and transfer callers—all while providing a great customer experience. This feature is available on Pro and Expert plans.

## Step 1: Set Up Call Forwarding

You must forward calls to your LeadTruffle AI number.

Choose one of the following options:

* **Full Call Forwarding:** All calls route directly to AI Voice.

* Useful for spam filtering or when AI should handle all first-touch interactions.
* **Conditional Call Forwarding:** Calls only forward if unanswered after a few rings.

* Great as a fallback when you want a chance to answer first.

📌 Tip: Call forwarding setup differs by carrier (Verizon, AT&T, VOIP providers). See our [call forwarding help articles](https://help.leadtruffle.com/en/collections/13107288-call-forwarding) for detailed instructions.

## Step 2: Configure AI Voice Settings

1. **Fallback Number:**

Set a backup number in case the AI is unavailable. Avoid using the same number that’s forwarding to LeadTruffle to prevent loops.
2. **AI Agent Instructions:**

* Keep prompts general and conversational—unlike SMS, voice requires tone flexibility.
* Example: “If the caller is a new customer, ask for service type, location, and contact info.”
3. **Voice Selection:**

* Preview available voices and test live by calling your LeadTruffle number.
4. **AI Greeting Template:**

Customize your intro:

* Example: “Hi, this is [Business Name]’s AI assistant. How can I help you today?”
* Be transparent that it’s AI—users respond better when it’s clear.

## Step 3: Enable Call Transfers

Allow your AI to route calls based on context.

* Click **Enable Call Transfers** and **Add Transfer Option**.
* Set:

* **Transfer Condition** (e.g., “If urgent issue” or “If caller requests human”)
* **Destination Phone Number**
* **Transfer Message** (e.g., “Let me transfer you to Brian now.”)

Up to 5 transfer rules can be added.

## Step 4: Add SMS Follow-Ups

After a call, you can automatically send a tailored text.

* Set **trigger conditions** (e.g., “Asked about updating billing card”).
* Customize the **follow-up message** (e.g., “Update your card here: [Link]”).
* Optionally enable AI follow-up to handle replies using your existing AI knowledge base.

By following these steps, you’ll fully activate and personalize AI Voice, creating a seamless phone experience for your leads.

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Need help? Contact us at [[email protected]](/cdn-cgi/l/email-protection#03707673736c7177436f66626777717665656f662d606c6e) or message the team via the Intercom chat on this article or in-app.