> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.leadtruffle.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to set up Call Forwarding in DialPad # How to set up Call Forwarding in DialPad 📝 *Forward your Dialpad number to LeadTruffle so every inbound call is captured and no lead ever slips through the cracks.* --- ## Table of contents * [Overview](#2-overview) * [Before you start](#2-before-you-start) * [Option 1: Forward your Dialpad number from the dashboard](#2-option-1-forward-your-dialpad-number-from-the-dashboard) * [Option 2: Forward a landline using a star code](#2-option-2-forward-a-landline-using-a-star-code) * [Adjust caller ID and answering settings](#2-adjust-caller-id-and-answering-settings) * [Turn off call forwarding](#2-turn-off-call-forwarding) * [Troubleshooting](#2-troubleshooting) --- ## Overview Call forwarding redirects incoming calls from your Dialpad number to another number, so calls get answered even when you're on a job, off the clock, or away from your desk. By forwarding your Dialpad line to your LeadTruffle number, every inbound call is captured and can trigger your automated follow-up — turning missed calls into booked jobs. Dialpad lets you forward to up to five external numbers — mobile, landline, a teammate, or another team — and it's all managed from your account settings with no IT help needed. ![](https://images.ctfassets.net/r6vlh4dr9f5y/2i7SaGZgbAFUPuZcZ0IWT1/8d19271436bebe0a5f02977184335eb7/Call_Forwarding__Header.jpg) --- ## Before you start * You'll need a Dialpad number and access to **Your settings** in the Dialpad web dashboard or app. * Have the number you want to forward to ready — this is typically your LeadTruffle number. * Make sure you can answer that number during setup, since Dialpad verifies it with a quick confirmation call. | Forwarding your Dialpad calls to LeadTruffle is what lets missed call text-back and automated follow-up do their job. Without forwarding in place, calls that go unanswered won't reach LeadTruffle. --- ## Option 1: Forward your Dialpad number from the dashboard This is the recommended method and gives you the most flexibility. 1. Log into your Dialpad account in a web browser or open the app. 2. Go to **Your settings** and select **Your devices**. 3. Click **Add new**, then choose **Add a forwarding number**. 4. Enter the number you want calls forwarded to (your LeadTruffle number) and click **Verify**. 5. Dialpad will call that number. Answer it and press **1** to confirm it's working. ![](https://images.ctfassets.net/r6vlh4dr9f5y/VcXZ3UGEm2VhCVDqJyfAV/285a57f06a6d478ac07843c69b6cf501/Screenshot_of_adding_a_desk_phone_or_a_forwarding_phone_number_in_Dialpad.jpg) Repeat these steps to add more forwarding numbers — you can add up to five. You can toggle between the assigned numbers to choose which ones receive forwarded calls, and add or change numbers later whenever your setup changes. ![](https://images.ctfassets.net/r6vlh4dr9f5y/4kuyglyguDqlLVHi6VwTnt/b6ac75e9b503f9d07bb65842ee2ffb2c/Screenshot_of_adding_a_call_forwarding_number_from_Dialpad_s_online_dashboard.jpg) --- ## Option 2: Forward a landline using a star code If you're forwarding a traditional landline rather than a Dialpad number, most carriers support star codes. This activates forwarding directly from the phone line. 1. Dial ***72** from your landline and wait for the dial tone or confirmation tone. 2. Enter the 10-digit number you want calls forwarded to (your LeadTruffle number). 3. Press **#** or wait for confirmation that forwarding is active. 4. To turn it off or change the number, dial ***73** from the same line. || Star-code forwarding only supports one destination number. If you need to forward to several numbers or change the destination often, use a virtual phone system like Dialpad instead (Option 1). --- ## Adjust caller ID and answering settings Once forwarding is set up, you can fine-tune how forwarded calls behave. From your dashboard, go to **Your settings** > **Your devices** > **Advanced settings**: * **Incoming caller ID** — choose what shows on the receiving phone. You can display the original caller's number, or a label like your department name or "Dialpad," so you know a call was forwarded. * **Answer confirmation** — add a prompt to press **1** on any forwarded call. This prevents forwarded calls from dropping into the wrong voicemail instead of reaching LeadTruffle. * **SMS forwarding** — optionally forward text messages along with voice calls so you don't miss important texts. | Turning on the press-1 answer prompt is the single most useful setting here — it keeps forwarded calls from being swallowed by your cell's voicemail before LeadTruffle can pick them up. --- ## Turn off call forwarding To stop forwarding calls in Dialpad: 1. Go to **Your settings** > **Your devices**. 2. Find the forwarding number in your list of devices. 3. Click **Remove** on the right-hand side of that number. For a landline set up with a star code, simply dial ***73** from the line to deactivate forwarding. --- ## Troubleshooting * **Forwarded calls go to voicemail instead of LeadTruffle** — enable the press-1 answer prompt under Advanced settings so the call waits for confirmation before connecting. * **The verification call never arrives** — double-check the number was entered correctly and that the destination phone has service, then re-run the verification. * **Calls to a department aren't forwarding** — forwarding applies to a user's own line. Calls routed to a department follow that department's routing rules, not individual forwarding settings. * **Desk phone forwarding won't turn off** — if you enabled forwarding directly on a Yealink desk phone, it can only be disabled from the desk phone itself, not the dashboard. --- Need help? Contact us at support@leadtruffle.com or message the team via the chat on this article or in-app.