> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.leadtruffle.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Set Up Call Forwarding in OpenPhone (Quo)

**Overview**

If you’re using OpenPhone (now Quo) for your business line, you can forward calls directly to your **LeadTruffle AI Voice number**.

This setup ensures your AI answers calls when:

* You’re busy or unavailable
* Calls come in after hours
* Your team doesn’t pick up within a set time

We recommend **conditional call forwarding**—it only triggers when needed (instead of forwarding every call immediately). This allows your AI to work as a 24/7 backup while keeping your normal workflow intact.

[Here is the help article directly from OpenPhone / Quo](https://support.openphone.com/core-concepts/administration/call-flows/call-forwarding?utm_source=chatgpt.com)

## Before You Start

You’ll need:

* An active **LeadTruffle Pro or Expert Plan** (with AI Voice enabled)
* Your **LeadTruffle phone number** (found under **Missed Calls** in your LeadTruffle dashboard)
* Admin access to your **OpenPhone (Quo)** account

## Step 1 – Get Your LeadTruffle Phone Number

1. Log into [app.leadtruffle.com](https://app.leadtruffle.com)
2. Go to [AI Voice Answering](https://app.leadtruffle.com/ai-call-answering/basic)
3. Copy your **LeadTruffle phone number** (this is where OpenPhone will forward calls).

## Step 2 – Log Into OpenPhone (Quo)

1. Go to [OpenPhone dashboard](https://app.openphone.com)
2. Navigate to **Settings → Call Flows**.
3. Choose the number you want to forward calls from.

## Step 3 – Set Up Conditional Call Forwarding

We recommend setting up **conditional forwarding** so calls only go to LeadTruffle when unanswered or after hours.

## Option A – After-Hours Forwarding

1. In the **Call Flow Builder**, drag a **Business Hours** step after **Incoming Call**.
2. Set your open and closed hours.
3. Under **After Hours**, drag in a **Forward Call** step.
4. Paste your **LeadTruffle number** as the forwarding destination.
5. Save your flow and click **Enable this call flow**.

## Option B – No-Answer / Overflow Forwarding

1. Under **During Hours**, add a **Ring Users** step (your normal team).
2. After this step, drag in a **Forward Call** step.
3. Paste your **LeadTruffle number**.
4. Save and publish the flow.

Now, if your team doesn’t pick up, the call will route to LeadTruffle where your AI Voice takes over.

## Step 4 – Test the Forwarding

1. Call your OpenPhone number from another phone.
2. Let it ring through without answering.
3. Verify the call forwards to LeadTruffle and triggers an AI Voice or text conversation.
4. Check the conversation in your **LeadTruffle dashboard** under **Conversations**.

## Step 5 – Fine-Tune Your AI Voice

1. Go to [AI Voice Answering](https://app.leadtruffle.com/ai-call-answering/agent) in LeadTruffle.
2. Review or update your AI Voice script to ensure it asks the right questions (e.g., service type, scheduling).
3. Test and adjust as needed.

## Troubleshooting

| Problem | Solution |
| --- | --- |
| Calls not forwarding | Make sure the LeadTruffle number is correct and the OpenPhone call flow is enabled. |
| Calls forwarding too early | Use conditional forwarding instead of forward all calls. |
| Poor call quality | Check the internet connection or use a wired network for OpenPhone. |
| Forwarding not available | Confirm your OpenPhone plan includes Call Flows. |

## Best Practice: Use Conditional Forwarding

* Keeps your main line active for direct calls
* Lets AI Voice handle only unhandled or after-hours calls
* Provides a professional, automated backup 24/7

---

Need help? Contact us at [[email protected]](/cdn-cgi/l/email-protection#30434540405f4244705c55515444424556565c551e535f5d) or message the team via the **Intercom chat** on this article or in-app.