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# How to set up call forwarding in Spectrum

# How to set up call forwarding on Spectrum Mobile

**Description:** Forward calls from your Spectrum Mobile number to LeadTruffle for automated AI lead answering.

---

## Table of contents

* [Overview](#2-overview)
* [Conditional call forwarding (missed calls only — recommended)](#2-conditional-call-forwarding-missed-calls-only-recommended)
* [Unconditional call forwarding (all calls → LeadTruffle)](#2-unconditional-call-forwarding-all-calls-leadtruffle)
* [Turn off call forwarding](#2-turn-off-call-forwarding)
* [Important information](#2-important-information)
* [Best practices](#2-best-practices)

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## Overview

To ensure LeadTruffle can capture and qualify every lead via AI voice answering, set up call forwarding from your Spectrum Mobile number to your LeadTruffle-assigned number.

There are two forwarding types:

* **Unconditional (all calls):** forwards every call immediately (won't ring your phone first)
* **Conditional (busy/missed):** forwards only unanswered or busy-line calls (recommended)

| Only the account holder can make changes to call forwarding settings.

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## Conditional call forwarding (missed calls only — recommended)

Use when you want your phone to ring first; if you don't answer or the line is busy, the call forwards to LeadTruffle for instant follow-up.

### Option A — Via your [Spectrum account](https://www.spectrum.net/) or [My Spectrum App](https://www.spectrum.net/page/my-spectrum-app)

1. Log in to your [Spectrum account](https://www.spectrum.net/) or open the [My Spectrum App](https://www.spectrum.net/page/my-spectrum-app)
2. Under **Your Services**, select **Mobile**
3. Select the mobile line you want to forward calls from
4. Select **Call Forwarding**
5. Complete the **One Time Passcode** verification
6. Select **Busy Line & Missed Calls**
7. Enter your LeadTruffle number in one or both fields
8. Select **Save**

### Option B — Using star codes

1. Open the **Phone** app on your device
2. Dial ***71** followed by your LeadTruffle number (e.g., *71-303-123-5555)
3. Tap **Call** and wait for a confirmation tone and message
4. End the call

**Test it:** Call your Spectrum number from another phone and let it ring — it should forward to LeadTruffle after a few rings.

---

## Unconditional call forwarding (all calls → LeadTruffle)

Use when you want every inbound call to go straight to LeadTruffle without ringing your phone.

### Option A — Via your [Spectrum account](https://www.spectrum.net/) or [My Spectrum App](https://www.spectrum.net/page/my-spectrum-app)

1. Log in to your [Spectrum account](https://www.spectrum.net/) or open the [My Spectrum App](https://www.spectrum.net/page/my-spectrum-app)
2. Under **Your Services**, select **Mobile**
3. Select the mobile line you want to forward calls from
4. Select **Call Forwarding**
5. Complete the **One Time Passcode** verification
6. Select **All Incoming Calls**
7. Enter your LeadTruffle number
8. Select **Save**

### Option B — Using star codes

1. Open the **Phone** app on your device
2. Dial ***72** followed by your LeadTruffle number (e.g., *72-303-123-5555)
3. Tap **Call** and wait for a confirmation tone and message
4. End the call

**Test it:** From another phone, call your Spectrum number — it should connect directly to LeadTruffle (no ringing on your device).

| While unconditional forwarding is active, your phone won't ring at all — every call goes straight to LeadTruffle.

---

## Turn off call forwarding

### Via your [Spectrum account](https://www.spectrum.net/) or [My Spectrum App](https://www.spectrum.net/page/my-spectrum-app)

1. Under **Your Services**, select **Mobile**
2. Select the mobile line you want to stop forwarding
3. Go to **Call Forwarding**
4. Enter the **One Time Passcode**
5. Select **OFF**
6. Select **Save**

### Using star codes

1. On your device, dial ***73**
2. Tap **Call** and wait for the confirmation tone
3. End the call

---

## Important information

* Calls can only be forwarded to domestic 10-digit numbers (including toll-free) — not international numbers
* If call forwarding is enabled, unanswered calls **won't** go to your mobile voicemail
* Call forwarding doesn't affect text messages — they still come through normally
* If you're having trouble receiving calls, double-check that the correct LeadTruffle number was entered

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## Best practices

* Forwarded calls may override access to your voicemail while active
* If you change your LeadTruffle number later, turn off forwarding first (***73**), then re-enable with the new number
* Always run a test call after setup to confirm calls reach LeadTruffle
* Keep a quick rollback handy:
    * All calls off: ***73** or toggle OFF in your Spectrum account
    * Conditional off: ***73**

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Need help? Contact us at [support@leadtruffle.com](mailto:support@leadtruffle.com) or chat with us in the app.