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# How to Set Up Call Forwarding on Bell (Canada)

# Overview

To ensure LeadTruffle can answer your missed calls and trigger AI follow-up, you’ll need to set up call forwarding from your **Bell Mobility number** to your **LeadTruffle-assigned phone number**.

Bell supports two types of call forwarding:

* **Forward All Calls** (immediate)
* **Forward Calls You Don’t Answer** (recommended for missed-call workflows)

⚠️ **iPhone Users:** Turn off **Live Voicemail** before enabling forwarding — this Apple feature can block conditional call forwarding and prevent LeadTruffle from receiving calls.

[Here is an article from Bell's website on this topic.](https://support.bell.ca/mobility/rate_plans_features/how_to_use_call_forwarding_on_my_mobile_phone?step=2#:~:text=Go%20to%20the%20Call%20Settings,that%20the%20activation%20is%20complete.)

## 📞 Recommended: Forward Missed Calls Only (No-Answer Forwarding)

This is the ideal setup for LeadTruffle’s **missed call text-back** and **AI voice answering**.  
​

Your phone will ring normally first. If you don’t answer, the call forwards to LeadTruffle.

## To set up No-Answer Call Forwarding:

1. Open **Settings** on your phone.
2. Go to **Call Settings** or **Calls** (varies by device).
3. Select **Call Forwarding**.
4. Choose **Forward when unanswered** or **Forward if no answer**.
5. Enter your **LeadTruffle phone number** (full 10-digit or 11-digit format as required).
6. Save/activate.

Bell will send you a **free confirmation text** once forwarding is active.

Make a test call to confirm that unanswered calls route to LeadTruffle.

## ✅ Forward All Calls Immediately (Optional)

Use this if you want **every** call to go straight to LeadTruffle without ringing your phone first.

## To set up Immediate Call Forwarding:

1. Open **Settings**.
2. Go to **Call Settings > Call Forwarding**.
3. Select **Always forward** or **Forward all voice calls**.
4. Enter your **LeadTruffle number**.
5. Save/activate.

You’ll receive a confirmation text from Bell when forwarding is active.

🛑 **Note:** This is not ideal if you still want to answer calls yourself — it sends _every_ call to LeadTruffle instantly.

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## 📱 iPhone Users – Turn Off Live Voicemail

Bell Mobility notes that Live Voicemail (an Apple feature) may block or override call forwarding.

## To disable Live Voicemail:

Go to: **Settings → Phone → Live Voicemail → Toggle Off**

This ensures missed calls forward correctly to LeadTruffle.

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## 💡 Additional Notes

* Bell may charge $0.25/min for forwarded calls unless call forwarding is included in your plan.
* Call forwarding may not work properly while outside Canada or when using Wi-Fi Calling.
* Forwarding must be enabled **per phone line** — forwarding one line does not affect additional numbers.
* You cannot forward calls to international numbers.
* Always test after setup to ensure forwarding is working as expected.

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## Need help?

Email our team at [[email protected]](/cdn-cgi/l/email-protection#70030500001f0204301c15111404020516161c155e131f1d) or message us via Intercom (in-app or on this page). We’re here to help you get set up.