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# How to Set Up Call Forwarding Using Call Flows in Housecall Pro

📝 *Configure your Housecall Pro call flow so missed and after-hours calls forward automatically to LeadTruffle for instant AI response.*

## Table of contents
* [What this setup does](#2-what-this-setup-does)
* [Before you begin](#2-before-you-begin)
* [Step 1: Open your call flow settings](#2-step-1-open-your-call-flow-settings)
* [Step 2: Set your incoming numbers](#2-step-2-set-your-incoming-numbers)
* [Step 3: Set your call hours](#2-step-3-set-your-call-hours)
* [Step 4: Route calls during closed hours](#2-step-4-route-calls-during-closed-hours)
* [Step 5: Route calls during open hours](#2-step-5-route-calls-during-open-hours)
* [Step 6: Clean up extra steps and save](#2-step-6-clean-up-extra-steps-and-save)

## What this setup does

Your Housecall Pro call flow controls how every incoming call is routed. This guide sets it up so that:
* **After hours**, calls forward straight to LeadTruffle so no lead goes unanswered.
* **During business hours**, your team gets a chance to pick up first — and if no one answers, the call rolls over to LeadTruffle automatically.
The result: LeadTruffle catches every call your team can't, day or night.

|| 

## Before you begin

You'll need:

* **Your LeadTruffle forwarding number** — the external number calls will forward to. If you don't have it yet, your LeadTruffle onboarding contact can provide it.
* For most customers, this will be your [Missed Call Text Back](https://app.leadtruffle.com/missed-calls/basic) or [AI Voice number](https://app.leadtruffle.com/ai-call-answering/basic)
* **Access to your Housecall Pro Voice settings**, with at least one phone number already set up in HCP Voice.

## Step 1: Open your call flow settings

1. Click the **gear icon** in the top right corner of your Housecall Pro account to open **Settings**.
2. Select **Communications** from the menu on the left.
3. Click the **Voice** tab.
4. In **Call flow settings**, either:
    * Click **Create call flow** to start a new one (use the basic call flow template), or
    * Click the **More icon** (three dots) next to an existing call flow and select **Edit call flow**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1p6vpu2.png =750x582)


| Editing an existing flow? The steps below describe the end result you're aiming for — just adjust your current widgets to match.

## Step 2: Set your incoming numbers

Open the **Incoming call** widget and choose which phone numbers this call flow applies to.
* This is usually your **primary line**.
* If you use **tracking numbers** (for example, a Yelp or Google number), you can assign those here too.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1di0hv0.png =750x632)


## Step 3: Set your call hours

Open the **Call hours** widget and choose how the system decides when you're open or closed:
* **Use business hours from company profile** — pulls the hours already set in your HCP profile, or
* **Use customized hours for calls** — set the exact open and closed windows you want for calls.
Save the widget. Your call flow now branches into two paths: **open hours** and **closed hours**. You'll configure each one in the next two steps.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1dmycao.png =750x595)



## Step 4: Route calls during closed hours

On the **closed hours** branch, send every call straight to LeadTruffle.
1. Add a **Forward** step.
2. Select **External number**.
3. Enter your **LeadTruffle forwarding number**.
4. Leave the ring duration on its **default** setting.
Now any call that comes in outside your business hours forwards automatically to LeadTruffle.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1y92kp7.png =750x600)

## Step 5: Route calls during open hours

On the **open hours** branch, give your team a chance to answer first, then roll over to LeadTruffle if no one picks up.
1. Set the first step to ring your team. Pick whichever fits how you work:
    * **All available web phones**
    * **A specific employee**
    * **A ring group** you've set up
2. Add a **Forward** step after it.
3. Select **External number** and enter your **LeadTruffle forwarding number**.

This way your team gets first crack at the call, and anything they miss forwards to LeadTruffle so it's never dropped.
![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1gif3b5.png =750x616)


## Step 6: Clean up extra steps and save

1. Delete any steps that come **after** the forward-to-LeadTruffle step on either branch. Once the call is handed to LeadTruffle, no further steps are needed.
2. Click **Update call flow** in the top right corner to apply your changes.
3. This is what the final call flow will look like: 

|![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1bgircj.png =750x587)



Need help? Contact us at support@leadtruffle.com or message the team via the chat on this article or in-app.