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# How to Set Up Call Transfers with AI Voice in LeadTruffle

# Overview

LeadTruffle now supports AI-powered call transfers, allowing you to automatically route phone calls to the right person based on conversation context. This is especially useful for high-priority cases, existing customers, or callers requesting human assistance.

## How It Works

* You can configure up to **five transfer options**.
* For each option, define:

* **Phone Number**: The number the AI should transfer to.
* **Transfer Message**: What the AI should say before transferring.
* **Trigger Phrase/Condition**: The context or customer statement that should prompt the transfer.

## Common Use Cases

* A **current customer** calls with a question about their existing service.
* A caller **asks to speak to a human**, a specific team member, or a department.
* You want **new leads transferred** rather than quoted by AI.
* The caller sounds **angry or has a complaint**.
* The lead is **high value or VIP**, and you want to prioritize human contact.

## Setup Instructions

1. [Navigate to AI Call Answering](https://app.leadtruffle.com/ai-call-answering/agent)

* Go to your LeadTruffle dashboard and click on **AI Call Answering**.
2. **Scroll to Call Transfer Settings**

* At the bottom of the page, you’ll see the **Call Transfer Settings** section.
3. **Enable Call Transfers**

* Toggle the setting to “on”.
4. **Set Your Transfer Rules**

* For each rule, add:

1. Phone Number: The phone number to transfer to
2. Transfer Message: The message to play before transferring
3. When to Transfer: The context or trigger that should cause the transfer

[![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/5/d/355d008d3ee64000/ad6eb290-fd94-41cd-8521-695a41_vyv2f3.png)](https://downloads.intercomcdn.com/i/o/tmyc169k/1631288216/5b41e5ac961633b4bb01361b6cbd/image.png?expires=1775151000&signature=f60777181597a7061f56ad5b522dfe12c064c0cf3ecc783ef89acea0f1efd8c4&req=dSYkF8t2lYNeX%2FMW1HO4zQVOqwsXuLvNyxhmn0ntqTAoCRAKN%2FGgXgjnMeH9%0AXxyt5yU6XECLCi0Fwzs%3D%0A)

When the AI detects a trigger phrase or condition during a call, it will automatically play the transfer message and redirect the caller to the specified phone number—no manual intervention needed.

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Need help? Contact us at [[email protected]](/cdn-cgi/l/email-protection#790a0c0909160b0d39151c181d0d0b0c1f1f151c571a1614) or message the team via the Intercom chat on this article or in-app.