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# How to set up email forwarding in Outlook

**Description:** Learn how to create an Outlook desktop rule that automatically forwards emails to another address.

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## Table of contents

* [Create a new rule](#2-create-a-new-rule)
* [Set the sender condition](#2-set-the-sender-condition)
* [Set the forwarding action](#2-set-the-forwarding-action)
* [Name and activate the rule](#2-name-and-activate-the-rule)
* [Troubleshooting](#2-troubleshooting)

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## Create a new rule

1. Open Outlook desktop
2. Click **File** in the top-left corner
3. On the Info page, click **Manage Rules & Alerts**
4. In the Rules and Alerts window, click **New Rule…**
5. Under **Start from a blank rule**, select **Apply rule on messages I receive**
6. Click **Next**

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## Set the sender condition

1. In the list of conditions, check **with specific words in the sender's address**
2. In the lower pane, click the blue underlined **specific words** link
3. Enter the sender domain you want to forward — for example: `@company.com`
4. Click **Add**, then click **OK**
5. Click **Next**

| *Google LSA users:* Enter `@awexpress.google.com` as the sender domain. Do not use `from:*@awexpress.google.com` — that format is for Gmail filters and will not work in Outlook.

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## Set the forwarding action

1. In the list of actions, check **forward it to people or public group**
2. In the lower pane, click the blue underlined **people or public group** link
3. Enter the forwarding address you want to use, select it, and click **OK**
4. Click **Next**
5. Leave exceptions blank unless you want to exclude certain emails, then click **Next**

| *Google LSA users:* Paste the Email Gateway address you created in LeadTruffle. See [How to connect Google LSA to LeadTruffle for automated lead response](https://help.leadtruffle.co/en/article/how-to-connect-google-lsa-to-leadtruffle-for-automated-lead-response-1oi2xd0/) for details.

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## Name and activate the rule

1. In **Specify a name for this rule**, enter a name — for example: `Forward LSA emails`
2. Make sure **Turn on this rule** is checked
3. Click **Finish**
4. Back in the Rules and Alerts window, click **Apply**, then **OK**

Your rule is now active. Any incoming email matching the sender condition will automatically forward to the address you specified.

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## Troubleshooting

||| Some Microsoft 365 and Exchange environments block external automatic forwarding by default. If your rule is set up correctly but emails are not forwarding, your account administrator may need to allow external forwarding in Microsoft 365 admin settings.

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Need help? Contact us at [support@leadtruffle.com](mailto:support@leadtruffle.com) or chat with us in the app.