Articles on: General

How to Set Up SMS Follow-Ups in LeadTruffle

Why Use Follow-Ups?


Not every lead replies right away. Some may miss the initial message or stop responding mid-conversation. With Follow-Ups, LeadTruffle automatically sends personalized SMS messages after a set delay, helping you bring those leads back into the conversation.


How to Set Up Website SMS Follow-Ups


  1. Go to the Follow-Ups Tab


Create a New Schedule


  • Click New Schedule.
  • Choose which AI agents the follow-up will apply to.


  • Works on both Website Texting and Missed Call Text-Back.

​



Set Your Delay


  • Choose if you want follow ups on Missed Call and /or Website Texting
  • Pick how long LeadTruffle should wait before sending a follow-up.
  • Options: 30 minutes up to 24 hours.
  • Recommended starting point: 3 hours (set hours = 3, minutes = 0).



  1. Save Your Schedule


  • Click Create Schedule to save.
  • You can add multiple schedules if you’d like different follow-up times.
  1. AI Handles the Rest


  • If a lead doesn’t reply, the AI will review the conversation and send a relevant, personalized follow-up automatically.


Important Notes


  • Requires 10DLC phone number → available on the Expert Plan.
  • Don’t have 10DLC? Contact support to upgrade.
  • Already have 10DLC? Reach out and we’ll enable this feature in your account.



Need help? Contact us at [email protected] or message the team via the Intercom chat on this article or in-app.

Updated on: 02/04/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!