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# How to use Click-to-Call in LeadTruffle

How to set up click-to-call in LeadTruffle

📝 *This guide walks you through setting up click-to-call in LeadTruffle so you can call leads directly from your inbox using your browser or phone.*

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## Table of contents

* [What is click-to-call?](#2-what-is-click-to-call)
* [Option 1: Call in browser](#2-option-1-call-in-browser)
* [Option 2: Call from your phone](#2-option-2-call-from-your-phone)
* [Which option should I choose?](#2-which-option-should-i-choose)
* [Setting up click-to-call for your team](#2-setting-up-click-to-call-for-your-team)

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${frame}[How to set up click-to-call](https://www.loom.com/embed/832d275c7bae4c2794a08f2ee05b63d2)

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## What is click-to-call?

Click-to-call lets you call a lead directly from your LeadTruffle inbox with one click — no need to pick up your phone and dial manually.

When a lead comes in with a phone number (from Yelp, Thumbtack, or any other source), you'll see a green call button in the conversation. Click it and you're connected instantly.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1yvxf1q.png =750x397)


| If the call button is grayed out, it usually means no phone number is available yet. If the AI asks the lead for their phone number during the conversation, the number will populate on the sidebar once they provide it — and the call button will become active.

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## Option 1: Call in browser

This option lets you make calls directly through your web browser.

1. Go to your **Click-to-Call Settings**
2. Select **Call in Browser**
3. Choose your preferred **microphone** and **speaker**
4. Click **Test Setup** to confirm your audio sounds good
5. Click **Save**

When you click the green call button on a lead, the call will connect through your browser.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_1210hp4.png =750x635)


### Calling source number

The number your leads see on caller ID when you call from the browser is your **AI Voice phone number**. This is the same number configured in your [AI Call Answering settings](https://app.leadtruffle.com/ai-call-answering/basic).

| You can choose a local number with your area code so leads are more likely to pick up.

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## Option 2: Call from your phone

This option patches the call through to your cell phone, desk phone, or any device you choose.

1. Go to your **Click-to-Call Settings**
2. Select **Call from Phone**
3. Enter your phone number (cell phone, desk phone, etc.)
4. Click **Save**

When you click the green call button on a lead, your phone will ring first. Pick up, and you'll be connected to the lead automatically.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/c/4/1/dc41d3f6726e4000/image_15suv18.png =750x770)

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## Which option should I choose?

Both options work well, but here's a quick comparison:

| Option | Best for | Call quality |
| ---- |
| Call in browser | Quick calls from your computer | Good (improving continuously) |
| Call from your phone | Everyday use on a cell or desk phone | Higher quality — phones are built for calls |

|| If call quality matters most, **Call from Phone** is the recommended option. Cell phones and desk phones are purpose-built for voice calls and will generally sound better than a browser-based call.

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## Setting up click-to-call for your team

Click-to-call is a **per-user setting**, so each team member can configure their own setup independently.

1. Have each team member log in to their LeadTruffle account
2. Go to **Click-to-Call Settings**
3. Choose **Call in Browser** or **Call from Phone**
4. If using Call from Phone, enter their personal device or desk phone number
5. Click **Save**

Once configured, any team member can click the green call button in the inbox and connect to a lead instantly.

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Need help? Contact us at [support@leadtruffle.com](mailto:support@leadtruffle.com) or chat with us in the app.