Articles on: General

How to Use Human Takeover in LeadTruff

Overview


Human Takeover lets you jump into any conversation in LeadTruffle and personally message a lead — pausing the AI’s responses until you’re ready to turn it back on.


How It Works


  1. Go to Conversations


  • Navigate to the Conversations tab inside your LeadTruffle dashboard.
  1. Toggle Off AI Responses


  • At the top of the chat window, find the switch labeled “AI Response Active.”
  • Turn this off to switch the conversation into Manual Mode.
  • You can now reply to messages directly — your lead will receive your texts as normal.
  1. Resume AI When Ready


  • When you’re done, toggle AI Response Active back on to let the AI resume responding automatically.



Important Notes


  • Expert Plan Required: Human Takeover requires a 10DLC (10-digit local) phone number, available only on the Expert Plan.
  • Message Window: For compliance and deliverability, manual texting is only available for up to 90 days after the last customer interaction.



Need help? Contact us at [email protected] or message the team via the Intercom chat on this article or in-app.

Updated on: 02/04/2026

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