How to Use the AI On/Off Schedule in LeadTruffle
Why Use the AI On/Off Schedule?
By default, LeadTruffle’s AI responds to website texting leads 24/7. This is ideal for most businesses, but there are cases where you may want to pause the AI:
- You have a human sales team working specific hours (e.g., Monday–Friday, 9–5).
- You want leads captured during business hours but prefer your team to qualify them.
- You want to send a simple “thank you” or scheduling link instead of AI-led qualification.
How to Set Up the AI On/Off Schedule
1\. Access the Schedule Settings
- In your LeadTruffle account, go to Website → SMS → AI Schedule.
- Don’t see it? This is a feature flag — message us in Intercom and we’ll enable it for you.
2\. Choose When the AI Should Be Off
- Select the days (e.g., Monday–Friday).
- Choose the time window (e.g., 9:00 AM – 5:00 PM).
- Click + to add the schedule.
✅ The AI will now be off during those hours.
3\. Set Date Overrides (Optional)
You can override your standard schedule for special cases. For example:
- Normally, the AI is off 9–5.
- But on August 22–23 (company retreat), you want the AI on.
- Add a start and end date to override your normal schedule.
4\. Decide What Happens When AI Is Off
When the AI is inactive, you should still send one initial message. Examples:
- “Thanks for contacting Brian’s Appliance Center. Schedule here for an intro call.”
- “Thanks for contacting Brian’s Appliance Center. Someone from our team will be calling you shortly.”
👉 On the Expert Plan (with Human Takeover), you can send:
- “Hi, this is Brian’s Appliance Center. How can we help you today?”
- A human can then jump in and continue the conversation.
5\. Enable the Schedule
- Review your timeframe, days, and message.
- Scroll up and click Enable Schedule.
- Hit Enable to activate your AI schedule.
Best Practices
- Use the AI 24/7 unless you have a staffed sales team during business hours.
- Always send at least one initial text when AI is off, so leads feel acknowledged.
- Use Human Takeover (Expert Plan) for maximum flexibility.
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Need help? Contact us at support@leadtruffle.com or message the team via the Intercom chat on this article or in-app.
Updated on: 02/04/2026
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