> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.leadtruffle.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Use the AI On/Off Schedule in LeadTruffle


${frame}[Loom video backup placeholder](https://www.loom.com/embed/73ff4a4df8df40d7a6743cc7e6adabee)

## Why Use the AI On/Off Schedule?

By default, LeadTruffle’s AI responds to website texting leads **24/7**. This is ideal for most businesses, but there are cases where you may want to pause the AI:

* You have a human sales team working specific hours (e.g., Monday–Friday, 9–5).
* You want leads captured during business hours but prefer your team to qualify them.
* You want to send a simple “thank you” or scheduling link instead of AI-led qualification.

## How to Set Up the AI On/Off Schedule

## 1\. Access the Schedule Settings

* In your LeadTruffle account, go to **Website → SMS → AI Schedule**.
* Don’t see it? This is a feature flag — message us in Intercom and we’ll enable it for you.

## 2\. Choose When the AI Should Be Off

* Select the days (e.g., Monday–Friday).
* Choose the time window (e.g., 9:00 AM – 5:00 PM).
* Click **+** to add the schedule.

✅ The AI will now be off during those hours.

## 3\. Set Date Overrides (Optional)

You can override your standard schedule for special cases. For example:

* Normally, the AI is off 9–5.
* But on **August 22–23** (company retreat), you want the AI **on**.
* Add a start and end date to override your normal schedule.

## 4\. Decide What Happens When AI Is Off

When the AI is inactive, you should still send one initial message. Examples:

* “Thanks for contacting Brian’s Appliance Center. [Schedule here for an intro call](#).”
* “Thanks for contacting Brian’s Appliance Center. Someone from our team will be calling you shortly.”

👉 On the **Expert Plan** (with Human Takeover), you can send:

* “Hi, this is Brian’s Appliance Center. How can we help you today?”
* A human can then jump in and continue the conversation.

## 5\. Enable the Schedule

* Review your timeframe, days, and message.
* Scroll up and click **Enable Schedule**.
* Hit **Enable** to activate your AI schedule.

## Best Practices

* Use the AI 24/7 unless you have a staffed sales team during business hours.
* Always send at least one initial text when AI is off, so leads feel acknowledged.
* Use Human Takeover (Expert Plan) for maximum flexibility.

***__***___

Need help? Contact us at [**support@leadtruffle.com**](mailto:support@leadtruffle.com) or message the team via the Intercom chat on this article or in-app.