Managing Conversations in the New LeadTruffle Inbox

What’s New in the Inbox

The updated LeadTruffle inbox gives you powerful new tools to stay organized, collaborate, and respond faster to leads.

Read Receipts & Message Indicators

• See what you haven’t read—each team member gets their own view
• Blue dot = new message since you last opened the thread
• Bold text = full conversation is unread
• Helps you quickly scan for messages that need attention

Filter by Lead Source

Focus only on the leads that matter:

• Filter by source (e.g., Yelp, website chat, missed call text-back)
• Quickly prioritize conversations based on how they came in

Assign Conversations to Team Members

Perfect for teams managing high lead volume:

• Assign any lead to a teammate via Lead Details > Edit
• Assigned team members get notified (if notifications are enabled)
• View current assignments from the inbox sidebar at a glance

Coming Soon: Archive Conversations

• Soon, you’ll be able to archive threads to keep your inbox tidy
• Archived messages won’t appear in your active inbox view

Need help? Contact us at [email protected] or message the team via the Intercom chat on this article or in-app.

Updated on: 02/04/2026