Articles on: Call Forwarding

How to set up call forwarding in Spectrum

How to set up call forwarding on Spectrum Mobile


Description: Forward calls from your Spectrum Mobile number to LeadTruffle for automated AI lead answering.



Table of contents




Overview


To ensure LeadTruffle can capture and qualify every lead via AI voice answering, set up call forwarding from your Spectrum Mobile number to your LeadTruffle-assigned number.


There are two forwarding types:


  • Unconditional (all calls): forwards every call immediately (won't ring your phone first)
  • Conditional (busy/missed): forwards only unanswered or busy-line calls (recommended)


Only the account holder can make changes to call forwarding settings.




Use when you want your phone to ring first; if you don't answer or the line is busy, the call forwards to LeadTruffle for instant follow-up.


Option A — Via your Spectrum account or My Spectrum App


  1. Log in to your Spectrum account or open the My Spectrum App
  2. Under Your Services, select Mobile
  3. Select the mobile line you want to forward calls from
  4. Select Call Forwarding
  5. Complete the One Time Passcode verification
  6. Select Busy Line & Missed Calls
  7. Enter your LeadTruffle number in one or both fields
  8. Select Save


Option B — Using star codes


  1. Open the Phone app on your device
  2. Dial *71 followed by your LeadTruffle number (e.g., *71-303-123-5555)
  3. Tap Call and wait for a confirmation tone and message
  4. End the call


Test it: Call your Spectrum number from another phone and let it ring — it should forward to LeadTruffle after a few rings.



Unconditional call forwarding (all calls → LeadTruffle)


Use when you want every inbound call to go straight to LeadTruffle without ringing your phone.


Option A — Via your Spectrum account or My Spectrum App


  1. Log in to your Spectrum account or open the My Spectrum App
  2. Under Your Services, select Mobile
  3. Select the mobile line you want to forward calls from
  4. Select Call Forwarding
  5. Complete the One Time Passcode verification
  6. Select All Incoming Calls
  7. Enter your LeadTruffle number
  8. Select Save


Option B — Using star codes


  1. Open the Phone app on your device
  2. Dial *72 followed by your LeadTruffle number (e.g., *72-303-123-5555)
  3. Tap Call and wait for a confirmation tone and message
  4. End the call


Test it: From another phone, call your Spectrum number — it should connect directly to LeadTruffle (no ringing on your device).


While unconditional forwarding is active, your phone won't ring at all — every call goes straight to LeadTruffle.



Turn off call forwarding


Via your Spectrum account or My Spectrum App


  1. Under Your Services, select Mobile
  2. Select the mobile line you want to stop forwarding
  3. Go to Call Forwarding
  4. Enter the One Time Passcode
  5. Select OFF
  6. Select Save


Using star codes


  1. On your device, dial *73
  2. Tap Call and wait for the confirmation tone
  3. End the call



Important information


  • Calls can only be forwarded to domestic 10-digit numbers (including toll-free) — not international numbers
  • If call forwarding is enabled, unanswered calls won't go to your mobile voicemail
  • Call forwarding doesn't affect text messages — they still come through normally
  • If you're having trouble receiving calls, double-check that the correct LeadTruffle number was entered



Best practices


  • Forwarded calls may override access to your voicemail while active
  • If you change your LeadTruffle number later, turn off forwarding first (*73), then re-enable with the new number
  • Always run a test call after setup to confirm calls reach LeadTruffle
  • Keep a quick rollback handy:
    • All calls off: *73 or toggle OFF in your Spectrum account
    • Conditional off: *73



Need help? Contact us at support@leadtruffle.com or chat with us in the app.

Updated on: 22/04/2026

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