How to turn off Auto-reply in the Job Inbox in Housecall Pro

📝 Turn off Housecall Pro's Job Inbox Auto-reply to stop duplicate "new request" texts after LeadTruffle books a customer.



Table of contents




Overview


Some contractors have noticed that a customer gets a fresh "we saw your request — when are you available?" style text even after LeadTruffle has already booked them. It's confusing for customers who think they're all set.


The good news: this message isn't coming from LeadTruffle, and it's a quick fix. This article explains why it happens and how to stop it in a couple of clicks.




Why this happens


When LeadTruffle books a customer for you, we create a lead record in your Housecall Pro account so the job shows up where you manage your work.


Housecall Pro has its own feature called Auto-reply in the Job Inbox. Auto-reply automatically sends an AI-generated message whenever a new lead lands in the Job Inbox — and it's turned on by default.


Here's the chain of events:


  1. LeadTruffle books your customer and confirms the appointment.
  2. We create the lead in Housecall Pro so the job appears in your account.
  3. Housecall Pro sees a "new lead" and its Auto-reply fires.
  4. Your already-booked customer gets a "new request" message — even though they're confirmed.


LeadTruffle isn't writing or sending these messages. They're generated entirely by Housecall Pro's Auto-reply. Because it's their feature, it's controlled on their side — and per Housecall Pro's support, it's an on/off setting that can't be customized.


The fix is simple: turn off Auto-reply in your Housecall Pro Job Inbox settings.



How to turn off Auto-reply in Housecall Pro


  1. Log in to your Housecall Pro account.
  2. Go to Settings.
  3. Open the Job Inbox settings page.
  4. Find the Auto-reply setting.
  5. Toggle Auto-reply off.



That's it. Once Auto-reply is off, Housecall Pro will no longer send that automated follow-up when LeadTruffle creates the lead.


Tip: You can turn Auto-reply back on at any time from the same Job Inbox settings page if you ever want Housecall Pro to message new leads for you.


For Housecall Pro's own documentation on this setting, see their Job Inbox Overview article and look for the "Auto-reply" section.



What your customers will see after


Once Auto-reply is off:


  • Housecall Pro won't send the duplicate "new request" message when we create the lead.
  • Your customers will only get the correct booking confirmation from LeadTruffle.
  • No more mixed signals — booked customers stay booked, with no confusing follow-up.



Troubleshooting


A customer still got a "new request" message after I turned Auto-reply off.
Double-check that Auto-reply is toggled off on the correct Job Inbox settings page in Housecall Pro. If you manage multiple locations or accounts in HCP, confirm the setting is off for each one.


I can't find the Auto-reply setting.
Auto-reply lives in the Job Inbox settings area. If you can't locate it, reference Housecall Pro's Job Inbox Overview article, or reach out to Housecall Pro support since this is a feature on their platform.


I want to customize the message instead of turning it off.
Unfortunately that isn't possible — Housecall Pro's Auto-reply is on/off only and can't be edited. Turning it off is the only way to stop the duplicate message.



Need help? Contact us at support@leadtruffle.com or message the team via the chat on this article or in-app.

Updated on: 01/09/2026

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